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Privacy Center

Your data, protected with intention

Outline transparency commitments, governance controls, and the ways guests can exercise their rights.

Last reviewed 15 Nov 2025

Jump to a section

1. Data we collect 2. How we use information 3. Your privacy controls 4. Data retention 5. Security & disclosures

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Phone+971 50 000 0000
Address Dubai Production City, UAE
01

Information we collect

Only what we need to serve, support, and comply.

  • Profile data: name, contact details, delivery instructions, loyalty IDs.
  • Engagement data: reservations, store purchases, support tickets, feedback.
  • Device & analytics: session identifiers, cookies, approximate location, channel preferences.
Consent Contractual necessity Legitimate interest
02

How we use information

Fulfil services, personalize journeys, protect every interaction.

Service delivery

Bookings, orders, loyalty fulfillment, customer support.

Experience

Personalized menus, private events, tailored campaigns.

Trust & safety

Fraud prevention, compliance, platform monitoring.

03

Your privacy controls

Access, correct, delete, or export your data on demand.

Data export

Request a copy of your account data in machine-readable format.

Correction

Update profile details, preferences, and communication settings.

Deletion

Request account closure and data removal, subject to legal holds.

Opt-out

Unsubscribe from marketing while keeping transactional messages.

04

Data retention

We keep records only as long as necessary for business and legal purposes.

  • Active accounts: Retained while the account is active and for 3 years after last activity.
  • Transaction records: Kept for 7 years to comply with financial regulations.
  • Marketing preferences: Stored until you opt out or the account is deleted.
  • Support tickets: Archived after 2 years unless required for ongoing disputes.
05

Security & disclosures

How we protect data and when we may share it with trusted partners.

We implement industry-standard encryption, access controls, and regular security audits. Data may be shared with:

  • Payment processors (for transaction completion)
  • Delivery partners (to fulfill orders and reservations)
  • Analytics providers (for website performance insights)
  • Legal authorities (when required by law or court order)

Note: We never sell personal data to third parties for marketing purposes.

Questions or requests?

Submit a privacy request via email or our support portal. We respond within 30 days.

Contact privacy team

Quick Links

Abu Dhabi
Al Khalidiyah, Zayed St
Gardens Plaza, 1st Floor

Phone
Abu Dhabi: +971 2 633 6060
Dubai: +971 4 299 7770

Opening Hours
Daily: 9:00 AM - 11:00 PM

[email protected]

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